Privacy policy

Last updated: 27 August 2026

LRM Creations respects your privacy and is committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how LRM Creations (“we”, “us” or “our”) collects, uses, stores and shares personal information when you visit our website, make a purchase, contact us or otherwise interact with our online store.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with our store, we may collect information such as:

  • Your name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order and purchase information
  • Products viewed or added to your cart
  • Information you provide when contacting us
  • Information relating to returns, refunds or customer service enquiries
  • Device, browser and website usage information
  • IP address and similar technical information
  • Marketing preferences

Payment transactions are processed through the payment methods and providers available through our online store. We do not generally receive or store your complete payment card details ourselves.

2. HOW WE COLLECT YOUR INFORMATION

We may collect personal information directly from you when you:

  • Place an order
  • Create or use a customer account
  • Contact us with a question or enquiry
  • Request a return or refund
  • Subscribe to marketing communications
  • Participate in a promotion
  • Use or browse our website

Some information may also be collected automatically through cookies and similar technologies or provided to us by service providers involved in operating our store.

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Process and fulfil your orders
  • Arrange shipping, local delivery or pickup
  • Process payments, refunds and returns
  • Communicate with you regarding your order
  • Respond to enquiries and provide customer service
  • Detect or prevent fraudulent or unauthorised transactions
  • Maintain and improve our website and services
  • Understand how customers use our website
  • Maintain appropriate business and transaction records
  • Meet applicable legal, accounting and regulatory obligations
  • Send marketing communications where you have consented or where otherwise permitted by law

4. SHOPIFY

Our online store is operated using Shopify. Shopify provides the ecommerce platform that enables us to offer our products and services online.

As part of operating our store, personal information may be processed by Shopify in accordance with Shopify's own privacy practices and applicable requirements.

5. PAYMENT INFORMATION

Payments are processed through the payment options made available at checkout.

Payment providers may collect and process information necessary to authorise and complete your transaction. Their handling of personal information is also subject to their respective privacy policies and terms.

We do not ordinarily have access to your complete credit or debit card number.

6. SHIPPING AND DELIVERY PROVIDERS

Where you place an order requiring delivery, we may provide information such as your name, delivery address, email address, phone number and relevant order information to postal, courier or delivery providers where reasonably necessary to deliver your order.

7. MARKETING COMMUNICATIONS

If you choose to receive marketing communications from us, we may use your contact details to send information about products, promotions, special offers or LRM Creations news.

You can unsubscribe from marketing emails at any time by using the unsubscribe option contained in the communication or by contacting us.

Transactional communications relating to an order are separate from marketing communications and may still be sent where necessary to fulfil your purchase.

8. COOKIES AND SIMILAR TECHNOLOGIES

Our website and the services used to operate it may use cookies and similar technologies.

Cookies can be used to remember preferences, maintain shopping-cart functionality, understand website usage, improve our services and support advertising or marketing functionality where applicable.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the operation or functionality of some parts of our website.

9. WHEN WE MAY SHARE PERSONAL INFORMATION

We do not sell your personal information as a customer list.

We may disclose or provide personal information to trusted third parties where reasonably necessary to operate our business, including:

  • Ecommerce and website service providers
  • Payment processors
  • Postal, courier and delivery providers
  • Technology and website-support providers
  • Email and marketing service providers
  • Accounting or professional advisers where required
  • Government, regulatory or law-enforcement authorities where required or authorised by law

We aim to limit information shared with service providers to what is reasonably necessary for them to perform the relevant service.

10. INTERNATIONAL PROCESSING

Some of the third-party platforms and service providers we use may process or store information outside Australia.

Where personal information is processed internationally, it may be subject to the laws of the country in which it is processed. We rely on our service providers' applicable privacy and security arrangements when they process information on our behalf.

11. KEEPING YOUR INFORMATION SECURE

We take reasonable steps appropriate to our business to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12. HOW LONG WE KEEP INFORMATION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business and transaction records, resolving disputes and meeting legal, tax and accounting obligations.

When information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate and subject to applicable legal requirements.

13. ACCESSING OR CORRECTING YOUR INFORMATION

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding to certain requests.

14. CHILDREN'S PRIVACY

Our website is intended to be used by customers capable of making purchases in accordance with applicable law.

We do not knowingly seek to collect personal information directly from children for the purpose of creating customer accounts or making purchases without appropriate involvement of a parent or guardian where required.

15. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies before providing personal information.

16. PRIVACY QUESTIONS OR COMPLAINTS

If you have a question, concern or complaint regarding the way we handle your personal information, please contact us using the details below.

We will endeavour to review and respond to privacy concerns within a reasonable period.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or applicable requirements.

The latest version will be published on our website with the updated date shown at the top of the policy.

18. CONTACT US

For privacy questions, requests or complaints, please contact:

LRM Creations
Queensland, Australia
Email: lrmcreationsaustralia@gmail.com 

You can also contact us through the contact options provided on our website.